1. Scope
This policy applies to personal information controlled by ScreenGrid in connection with screengrid.co, user accounts, advertiser campaigns, NFC and QR card orders, display-host, vending-placement and partner applications, applicant status checks, customer support, payments, QR campaigns, shipping, and business communications.
2. Information collected
Information you provide
- Name, email address, phone number, business name, shipping address, and account credentials.
- Campaign, creative, billing, reservation, product-order, destination-link, customization, shipping, and support information.
- Display-host and vending-placement details, including the address, property type, authority, estimated audience, operating hours, existing services, power and indoor-space availability, application notes, and consent.
- Partner application, referral, attribution, and payment information.
- Photos, videos, product images, captions, location labels, accessibility descriptions, messages, feedback, and other information you choose to submit.
Information collected automatically
- IP address, browser, device, user-agent, referring page, requested page, and timestamps.
- Campaign parameters such as source, medium, and UTM values.
- Account and dashboard activity needed to operate and secure the service.
- QR scans, redirect activity, and aggregate campaign interactions.
- Cookies, local storage, and similar technologies described in the Cookie Policy.
Information from service providers or public sources
ScreenGrid may receive transaction status from payment providers, shipping or delivery updates, sign-in information from an authentication provider, location and map information, analytics information, or publicly available business information used for legitimate business outreach.
For optional Google review codes, a customer may sign in with Google. ScreenGrid receives their Google display name and an account identifier, stores a protected hash of that identifier, and checks the public reviewer name and review creation date for the connected business location. If one review matches, ScreenGrid issues a code that expires after seven days; the code is stored as a protected hash. The business owner can check and mark that code used, and can see the matched name and date. A business owner who enables this feature authorizes ScreenGrid to access their selected Google Business Profile reviews through an encrypted OAuth connection. Matching is approximate and does not confirm authorship. Disabling the feature or disconnecting Google deletes its customer code and claim records; disconnecting also deletes the stored connection token.
Smart Cards referrals and rewards
Smart Cards stores your membership name, hashed PIN, referral relationships, points activity and reward redemptions for the participating business. Phone verification sends your number to Google Firebase and a configured phone-validation provider (Abstract or IPQualityScore); ScreenGrid stores a protected phone identifier and the final four digits to enforce eligibility. If you optionally link Google, ScreenGrid stores a protected Google account identifier for sign-in. Your business can view its customers’ membership details, verification status, points and purchase confirmations. Connected business systems may exchange your membership through a short-lived, single-use handoff and receive relevant purchase or redemption events. API credentials and verification tokens should never be shared publicly. Contact ScreenGrid or the participating business for account and data requests.
3. How information is used
- Provide accounts, campaigns, product customization, NFC and QR programming, shipping, reservations, maps, redirects, reports, the public project gallery, and customer support.
- Review advertiser, display-host, vending-placement, and partner applications, assess location suitability, arrange site visits, and show applicants limited status information.
- Process transactions, fulfill orders, prevent fraud, and maintain records.
- Communicate about requests, service changes, campaigns, orders, applications, and approved opportunities.
- Measure website and campaign performance and improve ScreenGrid.
- Protect the security, rights, and integrity of users, locations, and the platform.
- Comply with legal, tax, accounting, and regulatory obligations.
4. Consent and lawful handling
ScreenGrid collects, uses, and discloses personal information with consent or as otherwise permitted or required by applicable Canadian law. Consent may be express or implied depending on the sensitivity of the information and the reasonable expectations of the interaction. You may withdraw consent for optional uses, subject to legal or contractual restrictions.
5. How information is shared
ScreenGrid does not sell personal information. Information may be shared with service providers that support hosting, databases, email, authentication, analytics, mapping, payment processing, product production, shipping, file storage, security, or professional advice; with a display host or advertiser where needed to operate an approved campaign; in a business transfer; or where required to comply with law or protect rights and safety.
Service providers may process information in Canada or other countries. Information processed elsewhere may be subject to the laws of that jurisdiction.
6. Payments
Payments may be processed by providers such as Stripe or PayPal. ScreenGrid generally receives transaction identifiers, status, amount, and limited billing details rather than complete payment-card credentials. Payment providers handle information under their own privacy policies.
7. Retention
Information is retained only as long as reasonably needed for the purposes described above, including active accounts, contractual records, disputes, fraud prevention, legal obligations, and backup cycles. Retention periods vary by record type. Information that is no longer required is deleted, anonymized, or securely isolated where deletion is not immediately practical.
8. Safeguards
ScreenGrid uses reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information. No internet or storage system is completely secure, so absolute security cannot be guaranteed. Users must protect their credentials and report suspected unauthorized access.
9. Your choices and rights
Subject to applicable law, you may request access to or correction of personal information, withdraw optional consent, unsubscribe from marketing, request account deletion, or ask questions about ScreenGrid’s privacy practices. ScreenGrid may verify identity before responding and may retain information where legally required.
10. Children and minors
ScreenGrid’s paid commercial services are intended for adults and authorized business representatives. ScreenGrid does not knowingly seek commercial-account information from children. A minor should not enter a paid campaign, host, or commission agreement without an authorized parent, guardian, or adult representative.
11. External links
The website and QR campaigns may link to third-party pages. ScreenGrid is not responsible for third-party privacy practices. Review the destination’s policy before providing information.
12. Changes and contact
ScreenGrid may update this policy and will post the revised date. Privacy questions and requests can be sent to hello@screengrid.co with “Privacy Request” in the subject line, or through the contact page.